Complaints Procedure

As a customer, if you have a complaint regarding the service that has been provided, please do not hesitate to contact Dominic Birkmyre MRICS, who is the appointed Complaints Handler.  If you have initially made a verbal complaint, either face-to-face, or over the phone, we would request that you put your case in writing. This is to ensure that we fully understand the nature of your complaint, and to have a written record of it.

Contact details are as follows:

Birkmyre Property Consultants
1 Hughenden Yard
Marlborough
Wiltshire, SN8 1LT

Tel: 01672 5166619
Email: info@birkmyrepc.co.uk

Stage One

The first stage of the complaints handling procedure will involve full consideration of your complaint by Dominic Birkmyre, on behalf of the firm.  Your complaint will be considered as quickly as possible. You will be provided with a full response, or if that is not possible, an up+date on what is happening, within 28 days. We will try to resolve the complaint to your satisfaction.  If you are happy with the outcome of the investigation into your complaint, then the matter will be concluded.

Stage Two

If we cannot agree on how to resolve the complaint then you will have the opportunity to take your complaint to the final stage of complaints handling procedure, an independent third party redress mechanism, as approved by the R.I.C.S.

The Property Ombudsman
Beckett House
4 Bridge St
Salisbury
Wiltshire, SP1 2LX

Tel: 01722 333306
email : admin@pos.co.uk

You will be notified in writing should it be necessary to enter Stage Two proceedings.

 

For Business to Business Dispute

Stage One

The first stage of the complaints handling procedure will involve full consideration of your complaint by Dominic Birkmyre, on behalf of the firm. Your complaint will be considered as quickly as possible. You will be provided with a full response, or if that is not possible, an update on what is happening, within 28 days. We will try to resolve the complaint to your satisfaction. If you are happy with the outcome of the investigation into your complaint, then the matter will be concluded.

Stage Two

If we cannot agree on how to resolve the complaint then you will have the opportunity to take your complaint to the final stage of complaints handling procedure, an independent third party redress mechanism, as approved by the R.I.C.S.

RICS Dispute Resolution Service
Surveyor Court
Westwood Way
Coventry, CV4 8JE

Tel: 0207 334 3806
email : drs@rics.org/drs

You will be notified in writing should it be necessary to enter Stage Two proceedings

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